Product Specifications
Finishes
Wood Sealent:
Rubio Monocoat wood oil used on all solid woods. I.e. Oak, beech and walnut
*Rubio Monocoat is 100% non-toxic and 100% solvent-free.
Harlequin water based varnish used for Birch ply furniture.
*Harlequin Furniture varnish is 100% non-toxic and environmentally friendly.
Harlequin water based paints used is 100% solvent free and is one of the few South African Companies that follow the very strict European standards. All their paints are VOC free. (Volatile Organic Compounds). These compounds are found in many products. They give off a vapour that has a nasty smell and can be harmful to our breathing, our eyes, cause nausea, headaches and in severe cases liver and kidney problems.
*Water based wood glues used: 100% non-toxic.
All Moiks products are made to order and we have a 6-8week lead time. If your piece is done before hand we will be intouch to arrange delivery. Due to the nature of the business, once we have received the 60% deposit we will unfortunately not be able to refund you, so no
Materials
All our hardwoods are FSC certified (Forest Stewardship Council) which is sustainable and responsibly harvested.
Birch plywood is ecologically sustainable and 100% non-toxic.
Deposit &Payment
60% deposit before manufacturing begins. We will not start manufacturing your piece until the deposit has cleared in our account.
There will be a 3day period in which you can cancel your order after placing it, but once that’s passed your deposit will no longer be refundable. The remaining 40%% must be paid in full before delivery takes place.
Measure
We can’t emphasise how important it is to measure before your order. Please make sure the furniture will fit in your desired space as well as through doorways, elevators, stairways. We can’t provide a refund for returned items in these events.
Returns
We offer a 12 month guarantee on all Moiks products. Any item returned to us will be inspected, once inspection has taken place we will be able to determine if an exchange will be processed. If there is a default in the product we will try fix this before an exchange will take place.
This guarantee doesn’t apply to products that have been misused, abused, altered in any way or cleaned using incorrect cleaning methods or cleaning products. The guarantee doesn’t extend to normal wear and tear.
Should you discover and manufacturer fault, please take a photo and send it though to us immediately.
Understanding wooden furniture
Natural characteristics such as knots should not be seen as a defect, these make each piece unique and build character to your piece.
Wood will expand and contract with seasonal moisture level changes. Surface cracks and fine cracks does take place around knots, this should not be seen as a defect.
Color changes to the timber will take place with time with exposure to natural and artificial light. Natural timber will undergo color changes. Natural changes in color can’t be seen as defects and cannot be changed.